The word "quality" comes from the Latin word "qualis", and means "as created".
The DIN EN ISO 8402 standard defines quality similarly
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| " ... as the entirety of characteristics and properties with regard to
their suitability for fulfilling determined and assumed results". |
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According to this, quality first means the constitution, the standard or the value of a product or a service.
Quality does, however, also comprise the totality of all process sequences in a quality assessment.
The most important criteria within a quality assessment is, however, the customer. He defines the requirements
which decide whether a product or a service has the required quality.
The consequence is that only companies who can fulfil the customer requirements which have been set, and who can
control them regularly, are capable of supplying quality.
This conviction results in the following customer philosophy in the case of our company:
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Our customer is the most important person for our company whether he writes to us or speaks to us.
Our customer can find a new contractor easier than we can find a new customer.
Our customer does not disturb us during work, he gives us work.
Our customer gives us assignments. Our objective is to solve these while providing profit for ourselves
and for him.
Our customer would like to be advised by us and reliably delivered by us. We do not compare intellects
or argue with him. Nobody has ever won an argument with a customer.
A customer is not an outsider, he is the centre of our work. We are not doing him a favour by helping
him, he is doing us a favour when he gives us the opportunity to do so.
We work in a long-term partnership with our customer. |
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